Refund & Returns Policy
Effective August 14, 2026 · Version 2026-08-14
All sales are final.
Mystery Pak is a sealed, autographed, serial-numbered limited-edition collectible, so we do not accept change-of-mind returns or exchanges, and we cannot swap a cartridge for a different color or serial number. The exceptions below are always covered.
When we will refund or replace
- Damaged in transit — the parcel or the sealed box arrived crushed, torn, wet or otherwise damaged.
- Defective — the contents are not in the condition described.
- Wrong item — you received something other than what you ordered, or a quantity other than what you paid for.
- Never delivered — tracking shows the parcel was lost, or it was marked delivered but did not arrive.
Every shipment is fully insured with the carrier, so these cases are covered by us — you are not left holding a carrier claim.
Claim window and how to claim
Email info@mysterypak.com within 7 days of delivery (or, for a parcel that never arrived, within 30 days of the shipping date). Include your order number and, for damage or a wrong item, photographs of the outer parcel, the packing and the item as received. Keep all packing material until the claim is resolved — the carrier may need to inspect it.
We respond to claims within one business day. If we approve the claim we will replace the item where stock allows, or refund it in full — your choice.
Authorized returns
Do not ship anything back before we authorize it; unauthorized returns are refused. When we do authorize a return, the customer pays return shipping and there is no restocking fee. If the return is because we made a mistake — a wrong item or a defect that is our fault — we cover the return shipping.
Cancellations
You can cancel for a full refund any time before your order ships. Because we ship daily, that window is short — email us as soon as possible and we will cancel it if the parcel has not yet been handed to the carrier. Once a tracking number has been issued, the order is on its way and the claim process above applies instead.
We may also cancel and fully refund an order ourselves if it exceeds the 2-per-household lifetime limit or if the release sells out before we process it — see the Terms of Sale.
How refunds are issued
Approved refunds go back to the original payment method, including the shipping you paid when the whole order is refunded. We issue the refund within 2 business days of approving it; your bank or card issuer typically posts it within 5 to 10 business days after that. We will email you when the refund is issued.
Before you dispute a charge
Please contact us first at info@mysterypak.com. We are a small team, we answer quickly, and almost every issue is resolved faster than a card dispute. You can also confirm order and tracking status any time via Order Lookup.